By reserving or using The Recovery Suite at The Shelborne By Proper (“The Shelborne”), guests acknowledge and agree to the following terms and conditions.
Reservations & Payment
Reservations are required and are subject to availability. The Recovery Suite accommodates a maximum of two (2) guests per session.
Full payment may be required at the time of booking. All published prices are subject to applicable taxes and fees. Rates, services, operating hours, and availability are subject to change without notice.
Guests are encouraged to arrive at least 10 minutes prior to their scheduled session. Sessions begin and end at the reserved time. Late arrival may result in a shortened session so that subsequent reservations can begin as scheduled, and the full session price will still apply.
Cancellation & No-Show Policy
Cancellations or changes must be made at least 24 hours prior to the scheduled reservation.
Cancellations made less than 24 hours before the scheduled session, as well as no-shows, will be charged the full session price.
Recovery Bundles
Recovery Bundles include four (4) 45-minute sessions and must be used within six (6) months of purchase unless otherwise stated at the time of purchase.
Bundles are non-refundable, non-transferable, have no cash value, and may not be combined with other promotions or offers unless expressly permitted by The Shelborne.
Unused sessions expire at the end of the applicable validity period.
Health & Safety
The Recovery Suite includes exposure to elevated temperatures through sauna use and cold temperatures through cold-plunge immersion. These experiences may not be appropriate for everyone.
Guests should consult a qualified healthcare professional before participating if they are pregnant, have cardiovascular or circulatory conditions, high or low blood pressure, respiratory conditions, neurological conditions, diabetes, sensitivity to extreme temperatures, are taking medications that may affect circulation or temperature regulation, or have any other medical condition that could be affected by heat or cold exposure.
Guests should discontinue use immediately if they experience dizziness, faintness, difficulty breathing, chest pain, unusual discomfort, numbness, confusion, or any other concerning symptoms.
The Recovery Suite and its staff do not provide medical advice, diagnosis, or treatment. Any suggested sauna, cold-plunge, or contrast protocol is provided for general informational purposes only and is not a substitute for professional medical advice.
Alcohol, Drugs & Medications
For guest safety, use of the sauna or cold plunge while under the influence of alcohol, recreational drugs, or any substance that may impair judgment or physical response is prohibited.
The Shelborne reserves the right to refuse or discontinue access when staff reasonably determine that participation may present a safety concern.
Guest Responsibility & Assumption of Risk
Participation in sauna, cold-plunge, contrast-therapy, and related wellness activities is voluntary.
Guests acknowledge that exposure to heat and cold involves inherent risks, which may include dehydration, dizziness, fainting, changes in blood pressure or heart rate, slips and falls, cold or heat-related injury, and aggravation of existing health conditions.
Guests are responsible for determining whether they are physically able to participate and for using all facilities and equipment according to posted instructions and staff guidance.
To the fullest extent permitted by applicable law, guests voluntarily assume the risks inherent in their participation and use of the Recovery Suite.
Age Requirements
Guests must be 18 years of age or older to use the Recovery Suite unless otherwise expressly authorized by The Shelborne. Valid identification may be required.
Proper Use & Guest Conduct
Guests must follow all posted safety instructions and directions provided by The Shelborne team.
Running, diving, unsafe behavior, tampering with equipment, and use of the facilities in a manner inconsistent with their intended purpose are prohibited.
The Shelborne reserves the right to end a session without refund if a guest engages in unsafe, disruptive, abusive, or inappropriate behavior or fails to comply with safety instructions.
Personal Belongings
Guests are responsible for their personal belongings while using the Recovery Suite. The Shelborne is not responsible for lost, stolen, or damaged personal property except to the extent required by applicable law.
Guests are encouraged to secure valuables before beginning their session.
Facility Availability
The Shelborne may temporarily modify, suspend, or close any portion of the Recovery Suite due to maintenance, weather, safety concerns, private events, operational requirements, or circumstances beyond the hotel's reasonable control.
If The Shelborne must cancel a confirmed reservation and cannot reasonably provide the reserved experience, the hotel may offer a rescheduled session, credit, or refund, as appropriate.
Wellness & Results Disclaimer
Descriptions of potential wellness benefits associated with sauna, cold-plunge, or contrast-therapy experiences are intended for general wellness and informational purposes only.
Individual experiences and results vary. The Shelborne does not guarantee any particular health, wellness, recovery, athletic, or therapeutic outcome from use of the Recovery Suite.
Photography & Privacy
Guests must respect the privacy of other hotel guests and team members. Photography or recording that interferes with another person's privacy or with hotel operations is prohibited.
Commercial photography, filming, or content production requires prior written authorization from The Shelborne.
Changes to These Terms
The Shelborne reserves the right to update these Terms & Conditions, pricing, operating procedures, safety requirements, and Recovery Suite offerings from time to time.
The terms applicable to a reservation will be those communicated or made available in connection with the guest's booking, subject to applicable law.
Contact
For reservations, cancellations, or questions regarding The Recovery Suite, please contact The Shelborne By Proper.
The Shelborne By Proper
1801 Collins Avenue
Miami Beach, Florida 33139
(305) 341-1400